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The Internship will begin in May 2022 and end in August 2022. This internship is designed for a student studying for a career as an IT Professional. The Intern will assist with a variety of projects which may include but is not limited to:
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Reduce the number of service desk tickets for disabled users, small hardware requests,
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Identify user pods to be contacted as intern goes out on ticket requests
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Develop a script to ask users for any IT related issues they may be having
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Outcome expected, measurement of disabled user tickets and small hardware requests will be gathered before and after completion. There should be fewer tickets as the intern makes their way through the company again and again.
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Outcome, help in getting the face of IT on the floor to build better relationships.
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Follow-up with outstanding tickets to better prioritize
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Work with ticket owners to find the true priority of their tickets
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Gather information for loss of productivity
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Outcome expected, as information is gathered the data will be evaluated by Manager and current service desk team to help determine service desk resource placement.
Developing knowledge of Marketing concepts including
- Microsoft computer skills
- Project planning
- Ability to take direction and complete a task
- Attention to detail and organizational skills
- Mastery of Microsoft Office Suite
- Business background
- Pursuing a Bachelor's Degree in Business, IT, or related field.
NEI is an equal opportunity employer and applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, veteran status, disability status, or national origin.