Internship - Summer 2022 - IT
Neenah, WI 
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Posted 1 day ago
Job/Internship Description
This internship is designed for students currently enrolled in Business, IT, or related field.

The Internship will begin in May 2022 and end in August 2022.  This internship is designed for a student studying for a career as an IT Professional.  The Intern will assist with a variety of projects which may include but is not limited to:
 
  • Reduce the number of service desk tickets for disabled users, small hardware requests,

  • Identify user pods to be contacted as intern goes out on ticket requests

  • Develop a script to ask users for any IT related issues they may be having

  • Outcome expected, measurement of disabled user tickets and small hardware requests will be gathered before and after completion. There should be fewer tickets as the intern makes their way through the company again and again.

  • Outcome, help in getting the face of IT on the floor to build better relationships.

  • Follow-up with outstanding tickets to better prioritize

  • Work with ticket owners to find the true priority of their tickets

  • Gather information for loss of productivity

  • Outcome expected, as information is gathered the data will be evaluated by Manager and current service desk team to help determine service desk resource placement.

 
Expected Areas of Competence (KSAs) 
Developing knowledge of Marketing concepts including 
  • Microsoft computer skills
  • Project planning
  • Ability to take direction and complete a task
  • Attention to detail and organizational skills
  • Mastery of Microsoft Office Suite
  • Business background
Education and Experience Requirements 
  • Pursuing a Bachelor's Degree in Business, IT, or related field.

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and
Individual with Disabilities

 

Position Summary
Employment Type
Full Time
Period of Employment
Summer
Type of Compensation
Paid
College Credits Earned
No
Tuition Assistance
No
Required Student Status
Open
Preferred Majors
Computer Science/Information Technology
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