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Salesforce Business Analyst
Location: All LocationsReq#: 621310
Company Information
Octo, an IBM company, is an industry-leading, award-winning provider of technical solutions for the federal government. At Octo, we specialize in providing agile software engineering, user experience design, cloud services, and digital strategy services that address government's most pressing missions. Octo delivers intelligent solutions and rapid results, yielding lower costs and measurable outcomes.
Our team is what makes Octo great. At Octo you'll work beside some of the smartest and most accomplished staff you'll find in your career. Octo offers fantastic benefits and an amazing workplace culture where you will feel valued while you perform mission critical work for our government. Voted one of the region's best places to work multiple times, Octo is an employer of choice!
You...
As a Salesforce Business Analyst at Octo, you would support a multi-year, high-profile software development project in support of the Department of Veterans Affairs. This position is expected to have a strong background in Salesforce analysis to support a high-demand customer success environment.
Us...
We were founded as a fresh alternative in the Government Consulting Community and are dedicated to the belief that results are a product of analytical thinking, agile design principles and that solutions are built in collaboration with, not for, our customers. This mantra drives us to succeed and act as true partners in advancing our client's missions.
Program Mission...
The Digital Transformation Center (DTC) supports Veterans Affairs (VA) with onboarding and maintaining enterprise SaaS and PaaS solutions used to support the mission of serving our Veterans and their associated stakeholders. We are digitizing information and processes for improved implementation, leveraging modern tools and low code/no code for reusability and faster delivery.
Responsibilities...
- Document system changes, configurations, and frameworks.
- Provide analysis for system design and redesign.
- Collaborate with architects and stakeholders to elicit specifications and requirements, to develop innovative solutions.
- Prepare functional documents and requirements, review with the stakeholders and obtain sign off.
- Assist with Quality Testing, including creating Test Scripts and Training artifacts.
- Work directly with and serve as the liaison between business teams, technology teams and support teams.
- Translate requirements and artifacts to agile user stories.
- Assist in quality assurance and contribute to the testing and debugging of solutions as needed.
Requirements...
- Bachelor's degree required or requisite experience.
- Excellent communication skills with equally adept critical thinking abilities.
- Detail oriented with the ability to define a reliable and accurate work product.
- Experience establishing, documenting, and maintaining procedures and processes.
- Strong organizational and time management skills.
- Salesforce Certified (Business Analyst preferred).
- Experience working in iterative agile environment.
- Ability to QA Salesforce Solutions.
- Understand all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to releases.
- 2 years as a Salesforce Business Analyst.
- Must be able to use a computer.
- Must be able to communicate both verbally and in written form.
- Must be able to obtain a government security clearance.
- Must be eligible to work in the United States.
- Must have reliable internet service that allows for effective telecommuting.
Years of Experience: 2+ years of Salesforce Business Analysis experience.
Education: BA/BS degree required.
Location: Remote within the United States. Must have reliable internet service that allows for effective telecommuting.
Clearance: Ability to obtain government clearance. Must be eligible to work in the United States.
Octo is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age, or genetic information. Selected applicant will be subject to a background investigation.
Octo is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organization. Octo will be the hiring entity. By proceeding with this application, you understand that Octo will share your personal information with other IBM affiliates involved in your recruitment process, wherever these are located. More Information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here: ".