Job Title: Inside Territory Representative
Department: Telesales
Reports To: Director Retail Chains
FLSA Status: Hourly (Non-Exempt)
WORK HOURS:
Schedules and shift assignments may be subject to change based on business needs 1st Shift 8:30AM to 5:00PM Monday-Friday (hours subject to change based on business need)
SUMMARY:
Responsible for achieving sales objectives and growing sales volume for Hoya, Seiko and Vision Ease portfolio of products and services through prospecting, generating leads, and servicing a pre-existing small to mid-size retail & wholesale account base. Develop and maintain strong working relationships with both customers and prospects. Execute high-impact persuasive conversations with decision-makers to achieve growth requirements. Consistently achieves established sales goals and conducts business in a manner consistent with the HOYA Cares Values.
NOT EXCLUSIVE:
The duties outlined in this document are not limited to what is presented and are not exclusive. You may be asked from time to time to perform additional duties by your supervisor.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in-group problem solving situations; Uses reason even when dealing with emotional topics.
Technical Skills - Expert ability to grasp the underlying concepts in the optical industry including Hoya and competitor product knowledge and managed care.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Makes timely decisions. Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
QUALIFICATIONS:
Education
Experience
Knowledge, Skills, and Abilities
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently required to sit, walk and drive. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move 10 pounds and occasionally up to 25 pounds.