JOB
SUMMARY
The Planner is primarily involved in
production planning and forecasting to ensure a smooth material flow from the
plant to the end customer. The Planner
is responsible for planning inventory based on statistical data and customer
forecasts for major accounts.
Essential
Functions
Order placement and management:
- Generate transfer orders based on customer forecasts, current
inventory levels, and established lead times
- Work with
cross-functional teams, taking the lead to ensure timely deliveries
- Coordinate emergency situations with major
accounts, Emergency Response Team and Matheson Safety Personnel
- Actively participate in Planning Meetings
- Adhere to all Quality System Policies and
Procedures
Customer interaction:
- Handle day to day and escalated customer inquiries and
complaints with professionalism and efficiency
- Ensure prompt resolution of customer
issues to maintain a high level of customer satisfaction
Team collaboration:
- Collaborate with other departments to
address customer needs and concerns
- Provide guidance and support to junior team
member(s)
Documentation:
- Maintain comprehensive and accurate records of
customer interactions
- Track customer inquiries and complaints,
maintaining records until resolution
Safety:
- Keep
work area clean and orderly, follows all company procedures and safety
policies
- Track customer inquiries and complaints maintaining records
until resolution
- Actively participate in
Daily Toolbox Talk
Required
for All Jobs
* Performs other duties as assigned
* Complies with all policies and
standards
QUALIFICATIONS |
Education |
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Education Level |
Education Details |
Req/ |
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Associate's Degree |
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Bachelor's Degree |
Bachelor's Degree in Business, Management or related fields |
Required |
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Work Experience |
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Experience |
Experience Details |
Required/ |
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7-9 years |
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1-3 years |
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7-9 years |
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4-6 years |
5 plus years of experience in Operations, Inventory Management, Sales or Customer Service related field. |
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4-6 years |
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1-3 years |
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Knowledge, Skills and Abilities |
Solid understanding of production operations, Quality System Procedures and SOP's, and a good understanding of continuous improvement/LEAN methods. |
Proficient with ERP (Enterprise Resource Planning) tools. Have advanced knowledge of MS Office Suite, including MS Excel. |
Strong verbal and written communication skills |
Planning/Scheduling experience preferred |
Root Cause Analysis Techniques |
5s Principles |
Licenses and Certifications |
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Licenses/Certifications |
Licenses/Certification Details |
Time Frame |
Required/ |
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PHYSICAL DEMANDS/WORKING CONDITIONS |
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Physical Demands Category: |
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Physical Demands |
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A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. |
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Physical Demand |
N/A |
Rarely |
Occasionally |
Frequently |
Constantly |
Weight |
Stationary Position |
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Move/Traverse |
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Stationary Position/Seated |
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X |
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Transport/Lifting |
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X |
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Transport/Carrying |
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X |
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Exerting Force/Pushing |
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X |
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Exerting Force/Pulling |
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X |
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Ascend/Descend |
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X |
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Balancing |
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X |
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Position Self/Stooping |
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X |
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Position Self/Kneeling |
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X |
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Position Self/Crouching |
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X |
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Position Self/Crawling |
X |
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Reaching |
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X |
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Handling |
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X |
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Grasping |
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X |
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Feeling |
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X |
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Communicate/Talking |
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X |
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Communicate/Hearing |
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X |
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Repetitive Motions |
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X |
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Coordination |
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X |
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Travel Requirements |
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Estimated Amount |
Brief Description |
10% |
Possible travel for meetings at major account site. |
Mental Demands |
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Working Condition |
NA |
Rarely |
Occasionally |
Frequently |
Constantly |
Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC.. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability