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Job Description
Seasonal (Seasonal)
We are looking for people who are passionate about life and what they do. People who love the mountain lifestyle and who want to be at Snowshoe! We seek qualified candidates that exemplify our Core Values of Honoring Authenticity, Embracing Empowerment, Cultivating Collaboration, and Prioritizing Purpose.
Our goal at Snowshoe is to provide exceptional mountain experiences for our guests, employees, and community. We do so by embracing authenticity, celebrating our differences, and finding ways we can all connect through our shared passion for the mountain. At Snowshoe everyone is welcome, and we encourage you to be yourself. Simply put, you belong up here and we can't wait to see you on the mountain!
Work, Play, Get Paid and Enjoy the Perks:
POSITION SUMMARY
To provide a safe riding environment for our guests. We also provide emergency care for those riders, and/or other guests at our facility who are injured, lost or in need of assistance. We will monitor and report all conditions of trails, ski lifts, and shuttle coverage of the area.
RESORT OVERVIEW, CULTURE AND VISION
Snowshoe is the premier destination for Mid-Atlantic and Southeast skiers, snowboarders and summer enthusiasts. We offer 257 acres of skiable terrain, 1500 vertical feet, 61 trails and the best snow around. Enjoy our world class events, cool mountain temperatures, beautiful vistas and 11,000 acres of unspoiled wilderness.
OUR VALUES
Our organizational values describe our shared beliefs...what's important to us as an organization; how we want to treat each other and our guests.
Honoring Authenticity, Embracing Empowerment, Cultivating Collaboration, Prioritizing Purpose
Essential Duties:
This position is responsible for the following:
Assures a safe biking experience for our guests
Maintains quality of care to those with serious and/or life-threatening injuries.
Enforces rider safety
Riding trails to provide biking conditions
Provide efficient and complete closing of all trails
Ensuring timely first-aid and care for injured.
Arranges transportation (via ambulance or van) for injured guests
Maintains a professional standard of riding.
Provide a guest service function at lift terminals
Performs emergency evacuation of ski lifts
Contributes To Team Effort
This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.
EDUCATION & EXPERIENCE REQUIREMENTS
Education: High School diploma or equivalent
Specific Experience: Ability to ride bicycles adequately to perform duties in a proficient manner
Length of Experience: Will ride with manager or supervisor to evaluate skills
QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS
Patroller must also have (Outdoor Emergency Care certification) and hold a current CPR card. The employee must complete ATV training.
Specific Experience other than Bike Patrol:
LEADERSHIP
ENGAGEMENT
COMMUNICATION
DELIVERY
FLEXIBILITY
TRAVEL REQUIREMENTS
Any Alterra employee or volunteer who operates a company vehicle including cars, trucks, snowcats, snowmobiles, or heavy equipment is required to comply with the Alterra's Driver's Standards Policy. This policy also applies to employees or volunteers driving their personal vehicles for company business more than four times per month, averaging 30+ miles per trip. All drivers should receive a full copy of the Alterra's Driver's Standards Policy; if you have not - please contact your Risk/Safety or HR/EE Department.
PHYSICAL DEMANDS AND WORKING CONDITIONS
This position may be required to work evenings, weekends and holidays.
Mountain Environment:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Snowshoe Mountain is committed to a drug free workplace and has an established drug testing policy. Your job is identified as a safety sensitive position and you may be tested at random during your term of employment.
An Equal Opportunity Employer
We are looking for people who are passionate about life and what they do. People who love the mountain lifestyle and who want to be at Snowshoe! We seek qualified candidates that exemplify our Core Values of Honoring Authenticity, Embracing Empowerment, Cultivating Collaboration, and Prioritizing Purpose.
Our goal at Snowshoe is to provide exceptional mountain experiences for our guests, employees, and community. We do so by embracing authenticity, celebrating our differences, and finding ways we can all connect through our shared passion for the mountain. At Snowshoe everyone is welcome, and we encourage you to be yourself. Simply put, you belong up here and we can't wait to see you on the mountain!
Work, Play, Get Paid and Enjoy the Perks:
- Free skiing + riding privileges with direct to lift access at 14 iconic resorts including: Snowshoe Mountain, Stratton, Palisades Tahoe, Mammoth Mountain, Steamboat and more!
- 401(k) plan (Available to any employee over the age of 18)
- 12 Discounted Friends and Family $25 Winter Lift Ticket Vouchers
- 30% - 45% off Snowshoe food & beverage locations (excludes alcohol)
- 30% off soft goods and 15% off hard goods at Snowshoe owned retail locations.
- Pro Deals from some of the industries top brands such as Smartwool, Smith, Dakine and North Face
POSITION SUMMARY
To provide a safe riding environment for our guests. We also provide emergency care for those riders, and/or other guests at our facility who are injured, lost or in need of assistance. We will monitor and report all conditions of trails, ski lifts, and shuttle coverage of the area.
RESORT OVERVIEW, CULTURE AND VISION
Snowshoe is the premier destination for Mid-Atlantic and Southeast skiers, snowboarders and summer enthusiasts. We offer 257 acres of skiable terrain, 1500 vertical feet, 61 trails and the best snow around. Enjoy our world class events, cool mountain temperatures, beautiful vistas and 11,000 acres of unspoiled wilderness.
OUR VALUES
Our organizational values describe our shared beliefs...what's important to us as an organization; how we want to treat each other and our guests.
Honoring Authenticity, Embracing Empowerment, Cultivating Collaboration, Prioritizing Purpose
Essential Duties:
This position is responsible for the following:
Assures a safe biking experience for our guests
- Providing emergency care, assistance, and information to our guests.
Maintains quality of care to those with serious and/or life-threatening injuries.
- Maintaining a current OEC certification.
- Using training received from ski patrol and EMS courses to provide basic life-saving first aid ABC's, CPR, control of bleeding, etc) notifying proper medical personnel for advanced life support and transport to proper receiving facilities.
Enforces rider safety
- Requiring the proper personal protection
- Through direct communication with guests and employees.
Riding trails to provide biking conditions
- Marking hazards with signs, ropes and bamboo poles and completing a weekly check of trails and features in the bike park areas of the western trail system and the basin trail system.
- Reporting any trail or feature work needed to the Bike Park trails crew.
Provide efficient and complete closing of all trails
- Completing a daily sweep riding trails at the end of the
- Day, visually scanning the bike trails for lost or injured guests. In the
- Event of inclement weather, guests will be transported via company vehicle.
Ensuring timely first-aid and care for injured.
- Maintaining patrol dispatch when assigned
- Involving receiving calls (via telephone and/or radio) and dispatching patrollers, equipment and
- Adequate transportation to accident sites, and recording all incidents,
- Both on paper, and in our computer database
Arranges transportation (via ambulance or van) for injured guests
- Contacting families, friends, and/or medical facilities and assisting
- Including possibly driving the party to vehicles, condos or houses
Maintains a professional standard of riding.
- Improving skills by taking lessons from the bike park attendants
- Riding at one's level of expertise. Riders should also be riding at or above the intermediate trail designations.
Provide a guest service function at lift terminals
- Assists lift attendants by checking tickets and regulating riders to use the lift to its maximum efficiency.
- Assisting with guest service problems
Performs emergency evacuation of ski lifts
- Using NSPS lift evacuation techniques and following the resorts lift evac plan
Contributes To Team Effort
- Accomplishing related results as needed
This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.
EDUCATION & EXPERIENCE REQUIREMENTS
Education: High School diploma or equivalent
Specific Experience: Ability to ride bicycles adequately to perform duties in a proficient manner
Length of Experience: Will ride with manager or supervisor to evaluate skills
QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS
Patroller must also have (Outdoor Emergency Care certification) and hold a current CPR card. The employee must complete ATV training.
Specific Experience other than Bike Patrol:
LEADERSHIP
- Understands business complexities and assumes responsibility for driving change
- Leads employees or teams of employees to achieve goals
- Guides employees through periods of change, even during difficult times or in the face of hard business decisions
- Exhibits honesty, integrity in an environment of mutual respect and trust, core values, reliability
ENGAGEMENT
- Is inquisitive and curious, always asking questions; Seeks new and/or different or ways to improve the business; Thinks outside the box
- Is recognized by others (internally and externally) as being engaged in their role, and someone who can often see things that others have not
- Inspires, motivates, develops, energizes, and creates engaged employees, with a solid record of employee retention
- Demonstrates true passion for the job, the resort, and the company overall
- Displays rigorous commitment to the environment, financial and safety of self, business, and inherent risks through stewardship.
COMMUNICATION
- Communicates clearly and appropriately - both orally and in writing
- Responds to questions or requests in a timely manner
- Conducts regular one-on-one and departmental meetings to ensure a good flow of information
- Recognizes and rewards the achievement of his/her team and others; Ensures thank-yous are delivered
- All communication is down home and strives to improve upon a high level of guest service in a friendly manner
DELIVERY
- Achieves high-quality business outcomes for the division as well as delivering good results that help the business overall
- Meets or exceeds financial goals, budgets, forecasts
- Creates successful strategies that produce results, but is also willing to accept responsibility for shortfalls when appropriate
- Ensures a guest driven atmosphere and improves commitment to a service level that exceed our guests' expectations
- Takes steps to provide epic experiences that are wild, memorable and unexpected
FLEXIBILITY
- Adapts and is flexible to changing business circumstances across a season, a fiscal year, and/or multiple years; Exhibits willingness to change
- Adjusts budgets and reforecasts as needed across the year based on changing business needs
- Exhibits flexibility in their thinking, will bend when needed, and will lobby others to change when necessary
- Inspires a unified team through understanding was is required for successful, cooperative and fun team success
TRAVEL REQUIREMENTS
Any Alterra employee or volunteer who operates a company vehicle including cars, trucks, snowcats, snowmobiles, or heavy equipment is required to comply with the Alterra's Driver's Standards Policy. This policy also applies to employees or volunteers driving their personal vehicles for company business more than four times per month, averaging 30+ miles per trip. All drivers should receive a full copy of the Alterra's Driver's Standards Policy; if you have not - please contact your Risk/Safety or HR/EE Department.
PHYSICAL DEMANDS AND WORKING CONDITIONS
This position may be required to work evenings, weekends and holidays.
Mountain Environment:
- The primary physical environment in which this position works is out of doors with a high exposure level to cold, snow, wind, rain, bugs, sun, high altitude, extreme heights, lightning, etc...
- The degree of strenuous activity within the job is considered to be high. Often lifting a weight of 50 pounds throughout the day is common.
- Additional strenuous physical activity may include walking or hiking upon uneven, challenging terrain with heavy tools or equipment.
- Exposure to: Chemicals required for cleaning, de-greasing, and painting Ultra Violet radiation from the sun enhanced through lack of atmospheric filtration at work altitude. Fumes produced in activities ranging from cleaning to painting to fabrication of metal products. Noise generated by snowmobiles, lift equipment, and tools may require hearing protection to be worn.
- Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
- Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Snowshoe Mountain is committed to a drug free workplace and has an established drug testing policy. Your job is identified as a safety sensitive position and you may be tested at random during your term of employment.
An Equal Opportunity Employer
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
Open
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