Public Safety Manager - Job at Snowshoe Mountain Resort in Roanoke, VA

Public Safety Manager

Elkins, WV / Hillsboro, WV / Webster Springs, WV / Durbin, WV / Morgantown, WV / Marlinton, WV / Snowshoe, WV / Charleston, WV / Roanoke, VA ...View All
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Posted 28 days ago

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Job Description

Year Round
We are looking for people who are passionate about life and what they do. People who love the mountain lifestyle and who want to be at Snowshoe! We seek qualified candidates that exemplify our Core Values of Honoring Authenticity, Embracing Empowerment, Cultivating Collaboration, and Prioritizing Purpose.

Our goal at Snowshoe is to provide exceptional mountain experiences for our guests, employees, and community. We do so by embracing authenticity, celebrating our differences, and finding ways we can all connect through our shared passion for the mountain. At Snowshoe everyone is welcome, and we encourage you to be yourself. Simply put, you belong up here and we can't wait to see you on the mountain!

Work, Play, Get Paid and Enjoy the Perks:

Free skiing + riding privileges with direct to lift access at 14 iconic resorts including: Snowshoe Mountain, Stratton, Palisades Tahoe, Mammoth Mountain, Steamboat and more!
401(k) plan (Available to any employee over the age of 18)
12 Discounted Friends and Family $25 Winter Lift Ticket Vouchers
30% - 45% off Snowshoe food & beverage locations (excludes alcohol)
30% off soft goods and 15% off hard goods at Snowshoe owned retail locations.
Pro Deals from some of the industries top brands such as Smartwool, Smith, Dakine and North Face

RESORT OVERVIEW, CULTURE AND VISION

Snowshoe is the premier destination for Mid-Atlantic and Southeast skiers, snowboarders and winter enthusiasts. We offer 257 acres of skiable terrain, 1500 vertical feet, 57 trails and the best snow around. Enjoy our world class events, cool mountain temperatures, beautiful vistas and 11,000 acres of unspoiled wilderness.

POSITION SUMMARY

Provides for the safety of the guests, employees, and material assets of the resort.

ESSENTIAL DUTIES

This position is responsible for the following job results.

Coordinates and oversees all operations of the department, including but not limited to, loss prevention and control, traffic management and incident investigation/documentation.
Oversees that crime and incidents are prevented by ensuring that visible patrols (Foot and Vehicle) are completed.
Providing information, educational opportunities, and experiential growth opportunities to employees.
Investigate and document crimes/incidents.
Provide follow through and final resolutions of crimes/incidents.
Oversees that all doors, windows, gates and buildings are secured.
Overseeing that staff is troubleshooting malfunctions, maintaining applicable equipment inventories, and evaluating new equipment and techniques.
Ensuring that maintenance is being recorded on all applicable equipment and systems.
Coordinating with necessary contractors.
Prevent and intervene in confrontations.
Ensure proper training is completed by the department.

Ensure that everyone in the department knows the importance of safety.

Assigning duties to the Supervisors as needed
Overseeing stock to determine inventory levels and anticipating needed supplies while staying within budget.
Ensuring that timecards are signed off on by deadline to ensure proper payroll.
Ensuring proper labor management techniques.
Ensuring that all required trainings are completed in a timely manner.
Ensure security of resort money including the transport of such money.
Ensure that security is provided while transporting mail to and from the US Post Office.
Coaching, counseling, disciplining, monitoring, and appraising employees.
Monitoring the budgets and comparing budget, actual and forecast to meet company EBIDA goals.
Flexes and adapts the budgets to business changes/demands.
Documenting and communicating actions, irregularities, and continuing needs.
Resolving issues brought up by your department supervisors.
Staging departmental meetings, one on one meetings with your direct reports
Fostering a spirit of cooperation among all departments
Complying with procedures, rules, and regulations.
Direct field operations include making decisions in the field concerning how to proceed in the face of changing conditions as they impact operations.
Oversee that applicable documents are completed. These include but are not limited to incident and accident reports, disciplinary reports.
Oversee the Key Control/issuance and the Key database.
Ensures the functionality of fire and intrusion alarms.
Ensures the functionality and inspections of fire suppression systems.
Ensure the Weather is recorded each day and statistics are sent to NWS
This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS

Ability to interact and maintain positive relationships with guests, co-workers, and management consistent with Snowshoe's service excellence standards.
Ability to problem-solve in a highly effective manger and maintain positive relationships with guests and staff, including management, subordinates and co-workers.
Knowledge of the overall public safety area operation
Ability to interact, guide, and influence multiple departments.
Must meet Snowshoe Mountain minimum driving standards and have current driver's license, a successful motor vehicle record, background check is required.
Must be computer literate and be proficient in Microsoft Outlook, Excel and Word programs.
Must meet the qualifications of the West Virginia Security Guard License signee.

DIRECT EXPERIENCE

Education: Associate's Degree or 5 years of experience in a related field

Experience: 2 years related field and 2 years of management experience

LEADERSHIP

Understands business complexities and assumes responsibility for driving change.
Leads employees or teams of employees to achieve goals.
Guides employees through periods of change, even during difficult times or in the face of hard business decisions
Exhibits honesty, integrity in an environment of mutual respect and trust, core values, and reliability.

ENGAGEMENT

Is inquisitive and curious, always asking questions; Seeks new and/or different or ways to improve the business; Thinks outside the box.
Is recognized by others (internally and externally) as being engaged in their role, and someone who can often see things that others have not.
Inspires, motivates, develops, energizes, and creates engaged employees, with a solid record of employee retention.
Demonstrates true passion for the job, the resort, and the company overall.
Displays rigorous commitment to the environment, financial and safety of self, business, and inherent risks through stewardship.

COMMUNICATION

Communicates clearly and appropriately - both orally and in writing
Responds to questions or requests in a timely manner.
Conducts regular one-on-one and departmental meetings to ensure a good flow of information.
Recognizes and rewards the achievement of his/her team and others; Ensures thank-you' s is delivered.
All communication is down home and strives to improve upon a high level of guest service in a friendly manner.
Proficient in use of technology to include Excel, Word, the Internet, desktop publishing and database management software programs. Able to learn quickly those applications not known.

DELIVERY

Achieves high-quality business outcomes for the division as well as delivering good results that help the business overall.
Delivers highly accurate end-work product personally and through overseeing others.
Able to analyze numbers and draw conclusions from statistical information.
Meets or exceeds financial goals, budgets, forecasts.
Creates successful strategies that produce results, but is also willing to accept responsibility for shortfalls when appropriate.
Ensures a guest driven atmosphere and improves commitment to a service level that exceeds our guests' expectations.

FLEXIBILITY

Adapts and is flexible to changing business circumstances across a season, a fiscal year, and/or multiple years; Exhibits willingness to change.
Adjusts budgets and reforecasts as needed across the year based on changing business needs.
Exhibits flexibility in their thinking, will bend when needed, and will lobby others to change when necessary.
Inspires a unified team through understanding was required for successful, cooperative, and fun team success.

TRAVEL REQUIREMENTS

Any employee or volunteer who operates a company vehicle including cars, trucks, snowcats, snowmobiles, or heavy equipment is required to comply with the Driver's Standards Policy. This policy also applies to employees or volunteers driving their personal vehicles for company business more than four times per month, averaging 30+ miles per trip. All drivers should receive a full copy of the Alterra Driver's Standards Policy; if you have not - please contact your Risk/Safety or HR/EE Department.

PHYSICAL DEMANDS AND WORKING CONDITIONS

This position will require you to work late evenings, early mornings, weekends, and holidays.

Office Environment:

Able to lift, carry, or otherwise move and position a minimum of 50 pounds on an occasional basis.
Manual dexterity to operate a computer and other common office equipment on a constant basis.
Auditory and visual acuity to operate computers, phones, mobile devices, and basic office equipment on a constant basis.
Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
Ability to work for extended periods of time standing, walking, kneeling, pushing, and pulling on an occasional basis.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Mountain Environment:

The primary physical environment in which this position works is out of doors with a high exposure level to cold, snow, wind, rain, bugs, sun, high altitude, extreme heights, lightning, etc...
The degree of strenuous activity within the job is considered to be high. Often lifting a weight of 50 pounds throughout the day is common.
Additional strenuous physical activity may include walking or hiking upon uneven, challenging terrain with heavy tools or equipment.
Exposure to: Chemicals required for cleaning, de-greasing, and painting Ultraviolet radiation from the sun enhanced through lack of atmospheric filtration at work altitude. Fumes are produced in activities ranging from cleaning to painting to fabrication of metal products. Noise generated by snowmobiles, lift equipment, and tools may require hearing protection to be worn.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

Vision occurs continuously with the most common visual functions being those of near vision and depth perception. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

An Equal Opportunity Employer

Job Summary

Company

Snowshoe Mountain Resort

Start Date

As soon as possible

Employment Term and Type

Regular, Full Time

Required Education

Associate Degree

Required Experience

5+ years