We're committed to transforming the classroom, putting better learning within reach for both teachers and students. Our Customer Support Specialists play a significant role in customer satisfaction and student achievement. by helping teachers, administrators, students, and parents throughout the country use our game-changing educational materials. We are looking for customer-focused agents who can assist customers with our Math, Language Arts and Computer Science products via phone, email, and chat. Additionally, we are looking for agents who are proficient in either Spanish or French.

WHAT YOUR DAY WILL LOOK LIKE

• Provide first level support, via phone, email and chat, in a timely and friendly manner.
• Answer, research, and resolve first and second level customer issues.
• Assist in onboarding of new and returning customers.
• Assist in creating, translating, and maintaining customer-facing and internal documentation.
• Assist in troubleshooting and documenting school and district-level issues.

WHAT SHOULD BE IN YOUR BACKPACK

• Strong verbal and written communication skills are required.
• This position also requires excellent problem solving skills, patience and a friendly demeanor.
• Additional consideration will be given for previous customer service or technical support experience, familiarity with educational software, or a background in education.

DIVERSITY INCLUSION STATEMENT

We respect and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our business and industry. Carnegie Learning is an Equal Opportunity Employer.