Compose research comments Verify/validate documents received and current documents within customer databases Conduct research and analyze information for validity Contact agencies as needed and document any contact related issues to include agency, method of contact, and description of issue Provide updated and new contact information Process incoming appeal requests, ass

Provide engineering support to facilitate inter agency information sharing Produce data integration applications or adaptors from various sources to the N DEx XML data exchange specifications Mapping data to Information Exchange Package Documentation (IEPD) standards, developing transformation code, validating and verifying data processes, and troubleshooting and making r

Provide basic operation of VTC systems including scheduling, reporting, and following basic operating procedures, including all Tier 2 user support and system coordination Provide Tier 2 VTC support including all VTC call scheduling and remote conference and streaming support. Performs scheduling for internal and interagency conferences, and telephone device support coord